by gagandeep.suri@auctane.com | Dec 1, 2021 | Commerce Trends
The pandemic has affected every area of business, and that includes eCommerce brands. Consumer shopping behavior has drastically changed since the beginning of the pandemic which means that customer retention strategies have shifted. It’s no surprise that customers...
by gagandeep.suri@auctane.com | Nov 17, 2021 | Commerce Trends
If you haven’t noticed, customer retention is a pretty big deal. Why? Because unlike customer acquisition, customer retention works to delight and keep hold of your current customers. Brands that focus on customer retention not only have more loyal customers, but they...
by gagandeep.suri@auctane.com | Nov 10, 2021 | Commerce Trends
We recently completed a broad study of the returns policies for over 1,000 Shopify stores with annual revenue between $1 and $50M. While we are working on a detailed report of insights and recommendations, here are a few ways on improving your returns policy in...
by gagandeep.suri@auctane.com | Oct 20, 2021 | Commerce Trends
ECommerce return key performance indicators (KPI) help determine how your brand is performing. Tracking the right KPIs is key to making informed decisions on how to improve your returns and exchange processes. But how do you know what metrics you should be measuring?...
by gagandeep.suri@auctane.com | Sep 30, 2021 | Commerce Trends
Nearly 30% of all products bought online are returned, most of which result in refunds. What if we told you that you don’t need to live by those rules? What if you could help your customers prefer exchanges to refunds? Returns don’t have to mean lost revenue. Not with...
by gagandeep.suri@auctane.com | Sep 13, 2021 | Commerce Trends, Thought Leadership
We kicked off our newest interview series with the founder of Fifty Six eCommerce and Marketing agency, Katelyn Glass. In this conversation with Return Rabbit Sales and Business Manager Eric Mendez, Katelyn discusses everything from sustainability to scalability to...
