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Frequently Asked Questions

What is Return Rabbit?

We’re a revenue-focused returns management platform for Shopify brands who want to level up their post purchase experience. Our technology is data driven and focused on increasing your bottom line so you can retain revenue, and customers.

Can I schedule a demo?

Of course! Just fill out this form and our team will be in touch ASAP. If you prefer to watch a pre-recorded demo instead, you can do that here.

How do I get started?

You can get started now by connecting your Shopify store. In less than 48 hours, we’ll have you up and running and you can start customizing your returns portal, branded emails, and smart product recommendations using REX.

How is the returns portal customizable?

You can customize your colors, logo placement, and messaging easily within the platform.

What is a product recommendation engine?

Our trusty recommendation engine, REX, leverages customer buying behavior to provide personalized recommendations that drive more exchanges. REX makes the return and exchange process more tailored, efficient, and cost-effective.

What are exchange incentives?

Exchange incentives are another way to encourage an exchange over a return. That could mean a one-time exchange bonus at checkout, discount forwarding, or offering full catalog exchanges (we do all that and more!).