PAWZ spotlight: Supporting animals through more fashion exchanges


June 8, 2022

Hundreds of thousands of dogs are killed in U.S. animal shelters every year simply because they can’t find safe places to call home. PAWZ was founded to change that storyline.

In order to do that, the PAWZ team needed a reliable returns management solution. After evaluating several other leading returns solutions, Return Rabbit turned out to be an easy choice.

The challenge: A scalable returns management platform

PAWZ needed a returns management solution that could grow with them and offer policy and automation flexibility. They were using competing a returns solution to manage returns and exchanges, but the PAWZ team was unhappy with the limitations of the exchange functionality and the manual process of the returns process. They felt managing returns was tedious and time-intensive, and wanted something more hands-off and automated.

The solution: Return Rabbit’s proprietary technology

PAWZ launched with Return Rabbit in February 2022 and was up and running in a couple of days. Costs to migrate were significantly more affordable compared to competing solutions, exchanges functionality (including full catalog exchanges) was robust and addressed all of their pain points, the entire solution was fully automated, and the seamless integration with Shopify was a huge determining factor.

Success was almost immediate. Our returns management solution empowered PAWZ to save twice as many animals through revenue retained converting to exchanges in just two months.

The first major win was when the PAWZ team created a customer return label. All it took was a click of a button, instead of a series of manual, tedious steps. Less time processing returns allowed for faster turnaround time and happier customers.

Then the wins just kept on coming. From a 100% increase in exchange rate to a drastic reduction in returns, PAWZ took full advantage of the Return Rabbit platform and saw major success. See the full case study.

Returns automation made hare-raisingly easy

Committed to giving every animal a home while providing a stellar customer experience, the PAWZ team continues to drive revenue through returns with Return Rabbit.

“The Return Rabbit platform really is the best of its kind. From exchange functionality, to analytics, to the portal itself, our experience has been nothing short of fantastic and the proof is in the numbers. We are thrilled to have such a great partner in our corner!” -Eric Ludwig, CEO

Learn more about how easy it is to transform returns into exchanges—download the PAWZ case study here.

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